If your package is damaged when you receive it please take a photo using your smartphone - send it straight away to support@letsexplore.com (or use our cont...

Please can you send images so we can get a replacement process started.

United Kingdom and Rest of World Due to extremely high demand delivery may take up to five working days. All orders are sent with a DPD tracked service ...

Please check your junk/spam folders.  If it isn't there, please get in touch and provide your order number so we can get back to you with the tracking ...

Please can you tell us what you are missing and we will have the missing item sent out to you as soon as possible. Please also supply us with your order num...

Please supply us with your order number and new details so we can process the change for you.

Yes, if you lose or break any item simply contact us at support@letsexplore.com and we’ll help you replace the missing or broken item.