Shipping & Delivery

My parcel has been damaged in transit
If your package is damaged when you receive it please take a photo using your smartphone - send it straight away to (or use our cont...
Thu, 10 Dec, 2020 at 11:39 PM
My parcel has damage inside the box or its contents
Please can you send images so we can get a replacement process started.
Thu, 10 Dec, 2020 at 2:55 PM
How long will my delivery take?
Shipping charges for your order will be calculated and displayed at checkout: COUNTRYDELIVERY COSTDELIVERY OFFERDELIVERY TIMESDELIVERY SERVICECanada$7...
Thu, 18 Nov, 2021 at 1:51 PM
I haven't received a delivery tracking email
Please check your junk/spam folders.  If it isn't there, please get in touch and provide your order number so we can get back to you with the tracking ...
Thu, 10 Dec, 2020 at 3:11 PM
I have missing items in my box
Please can you tell us what you are missing and we will have the missing item sent out to you as soon as possible. Please also supply us with your order num...
Thu, 10 Dec, 2020 at 3:04 PM
I've changed my address/phone/email, what do I do?
Please supply us with your order number and new details so we can process the change for you.
Thu, 10 Dec, 2020 at 10:51 PM
Can I buy additional vr/ar goggles and/or holographic explorer cubes?
Yes, if you lose or break any item simply contact us at and we’ll help you replace the missing or broken item.
Thu, 10 Dec, 2020 at 11:47 PM

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