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What smartphones are compatible with the app?
Can I use the headset for other apps?
How far do I have to hold the cube away from my face?
What should I be seeing looking through the headset?
How do I start an experience?
See all 23 articles
Account & App Activation
How do i register the app?
Where do i find my activation code?
I have not been sent my registration code via my email
Can i transfer the app using the same activation code?
My app will not activate
See all 9 articles
Shipping & Delivery
My parcel has been damaged in transit
My parcel has damage inside the box or its contents
How long will my delivery take?
I haven't received a delivery tracking email
I have missing items in my box
See all 7 articles
I didn't receive an order confirmation email
My discount code didn't work
Can i cancel my order?
I'm have issues using Paypal on your site
How long will my refund take?
Returns & Refunds
Can I request a return or refund?
What is your returns policy?
Part of my product is faulty, what do I do?
How do I adjust the headset straps?
I cannot get the headset to focus
My phone is too big for the headset
Can the headset be used with other VR apps?
Can I get the app and use the experiences if I already have a VR headset?
See all 8 articles
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