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Knowledge base
FAQs
Mobile App
9
What smartphones are compatible with the app?
Can the headset be used with other VR apps?
What should I be seeing looking through the headset?
How do I start an experience?
I cannot see the app in the play/app store
View all 9
Account & App Activation
2
Do I need to register the app?
Where do I find the correct app?
Shipping & Delivery
5
My parcel has been damaged in transit
My parcel has damage inside the box or its contents
I haven't received a delivery tracking email
I have missing items in my box
I've changed my address/phone/email, what do I do?
Billing
4
I didn't receive an order confirmation email
My discount code didn't work
Can i cancel my order?
How long will my refund take?
Returns & Refunds
3
Can I request a return or refund?
What is your returns policy?
Part of my product is faulty, what do I do?
Headset
7
My picture is blurry - why is this?
How do I adjust the headset straps?
What do I do if my phone is too big for the headset?
Can the headset be used with other VR apps?
At what age can children experience virtual reality?
View all 7
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