The Let’s Explore app, which is free to download, is designed to work seamlessly with your VR Goggles and Holographic Explorer Cube. It is compatible with a vast majority of the latest Apple (iOS) and Android smartphones. Check our full compatibility list for details. Once you've procured the megapack, the Let’s Explore app is available for both Apple and Android devices.

Our headset may be compatible with other VR applications, but as these are not tested by Let's Explore, we advise proceeding with discretion.

You will see simple instructions, these will help you get the best experience from your VR Goggles and the Let’s Explore app.

When you're ready to dive in, simply wear the VR Goggles and use the central target circle to select and load your desired experience.

To locate the correct app version in your app store, simply scan the provided QR code.

Alternatively, please search for the application using the following links:

If you cannot see the app or it says it isn't compatible with your device, please go to https://www.letsexplore.com/pages/supported-devices to check our compatibility list.

Android:

Oceans - https://play.google.com/store/apps/details?id=com.letsexploremedia.oceans

Space - https://play.google.com/store/apps/details?id=com.letsexploremedia.space

Wildlife - https://play.google.com/store/apps/details?id=com.letsexploremedia.wildlife

iOS:

Oceans - https://apps.apple.com/app/lets-explore-oceans/id6462194770

Space - https://apps.apple.com/app/lets-explore-space/id6467651777

Wildlife - https://apps.apple.com/app/lets-explore-wildlife/id6466999515

Each app corresponds with a specific cube. Rest assured, the appropriate cube is included when you purchase a product.

The app offers two viewing modes. The "goggles mode" offers a fully immersive VR experience, while the "phone mode" provides a slightly less immersive experience but doesn't require the VR Goggles.

Firstly, please make sure your phone is not in “Silent Mode”.  You can then use your phone's volume controls to adjust the sound levels.

It’s important that the Let’s Explore Oceans Holographic Explorer Cube and its markings are easily seen by your smartphone. Make sure you are using your cube in a well-lit location.

If you stop seeing augmented reality content layered on top of your Let’s Explore Oceans cube it may be that you are blocking too much of the cube’s markings with your fingers. Try repositioning your hand around the cube to block less of the cube from the phone’s camera.

There's no need to set up an account or register the app.

To locate the correct app version in your app store, simply scan the provided QR code.

Alternatively, please search for the application using the following links:

If you cannot see the app or it says it isn't compatible with your device, please go to https://www.letsexplore.com/pages/supported-devices to check our compatibility list.

Android:

Oceans - https://play.google.com/store/apps/details?id=com.letsexploremedia.oceans

Space - https://play.google.com/store/apps/details?id=com.letsexploremedia.space

Wildlife - https://play.google.com/store/apps/details?id=com.letsexploremedia.wildlife

iOS:

Oceans - https://apps.apple.com/app/lets-explore-oceans/id6462194770

Space - https://apps.apple.com/app/lets-explore-space/id6467651777

Wildlife - https://apps.apple.com/app/lets-explore-wildlife/id6466999515

If your package is damaged when you receive it please take a photo using your smartphone - send it straight away to support@letsexplore.com and we will let you know what you need to do.

Please can you send images so we can get a replacement process started.

Please check your junk/spam folders.  If it isn't there, please get in touch and provide your order number so we can get back to you with the tracking details.

Please can you tell us what you are missing and we will have the missing item sent out to you as soon as possible. Please also supply us with your order number.

Please supply us with your order number and new details so we can process the change for you.

Please check your junk/spam folders.  If it isn't there, please get in touch and provide your order number so we can resend the confirmation email

Please let us know the code you are trying to use and we will be happy to assist.

Of course, this is no problem. Please get in touch and let us know the reason you wish to return the item, for example any technical fault we can help with.

Refunds normally take up to 5 working day to show in your account

Of course, this is no problem. Please get in touch and let us know the reason you wish to return the item, for example any technical fault we can help with.

We understand, sometimes we buys items and they just don’t work for you or aren’t always what people want and you want your money back.

If for whatever reason you don’t like your purchase, please return it to us WITHIN 14 DAYS via a secure form of tracked delivery. We cannot accept responsibility for lost or damaged goods.

Providing the box is returned un-opened and un-damaged, you will be issued with a full refund.

Please see the policy at https://www.letsexplore.com/pages/returns-policy

Please provide us with details and pictures of the faulty item.

There are three potential reasons:

1. You are watching the experience in Non-VR mode but using the VR Goggles - please reload and select “View in VR"    
2. You have not removed the lens protection film - please ensure this is removed. 
3. Adjust the view controllers on the top of the headset to refine the focus.

Please refer to the "Let’s Get Started" guide within your package. Additionally, ensure the protective plastic coverings are removed from the goggles' lenses, your phone is centrally placed in the front compartment, and use the optical axis buttons atop the goggles for optimal image clarity.

If your phone seems too large for the headset, please inform us about the phone model you're using. We'll provide guidance or alternative solutions.

Our headset may be compatible with other VR applications, but as these are not tested by Let's Explore, we advise proceeding with discretion.

We suggest children aged 7 and above use the Let's Explore VR headset. However, the non-VR mode is available for all, utilizing just the smartphone's screen.

Many spectacled users find glasses unnecessary with the VR Headset due to the adjustable lenses. If you still wish to wear them, our headset fits most standard-sized frames. Larger frames might pose a challenge.

Your VR headset can be sanitized using an antibacterial wet wipe. Ensure the headset is dry before the next use.