Mobile App 9

• What smartphones are compatible with the app?
• Can the headset be used with other VR apps?
• What should I be seeing looking through the headset?
• How do I start an experience?
• I cannot see the app in the play/app store

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Account & App Activation 2

• Do I need to register the app?
• Where do I find the correct app?

Shipping & Delivery 5

• My parcel has been damaged in transit
• My parcel has damage inside the box or its contents
• I haven't received a delivery tracking email
• I have missing items in my box
• I've changed my address/phone/email, what do I do?

Billing 4

• I didn't receive an order confirmation email
• My discount code didn't work
• Can i cancel my order?
• How long will my refund take?

Returns & Refunds 3

• Can I request a return or refund?
• What is your returns policy?
• Part of my product is faulty, what do I do?

Headset 7

• My picture is blurry - why is this?
• How do I adjust the headset straps?
• What do I do if my phone is too big for the headset?
• Can the headset be used with other VR apps?
• At what age can children experience virtual reality?

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