How do I adjust the headset straps?
Please see this instructional video for help: https://www.youtube.com/watch?v=6UgLIvYaSqk
Thu, 10 Dec, 2020 at 10:41 PM
I cannot get the headset to focus
Please make sure the blue comfort mask is fully extended and that the plastic protective coverings have been removed from the goggles’ lenses. Additionally...
Thu, 10 Dec, 2020 at 10:42 PM
My phone is too big for the headset
Please let us know what smartphone you are using and also if there are other smartphones that are available for you to use.
Thu, 10 Dec, 2020 at 10:45 PM
Can the headset be used with other VR apps?
Using our headset with other VR apps should be fine, however as it is untested by Let's Explore we cannot give advice on this.
Thu, 10 Dec, 2020 at 10:55 PM
Can I get the app and use the experiences if I already have a VR headset?
The Holographic Explorer Cube and a unique activation code are needed to use the Let's Explore app.  To obtain these the purchase of the Immersive Mega...
Thu, 10 Dec, 2020 at 10:56 PM
What age can children experience virtual reality and augmented reality?
We recommend children should be 7+ years to wear the VR/AR Goggles. Let’s Explore Oceans can be experienced in non-VR mode by simply using your smartphone&#...
Thu, 10 Dec, 2020 at 11:45 PM
Can I wear my glasses under the Let’s Explore Oceans VR/AR goggles?
Many people who wear glasses find that they don’t need them while using the Let’s Explore Oceans VR/AR Goggles. The lenses can be adjusted using the optical...
Thu, 10 Dec, 2020 at 11:53 PM
How do I clean my Let’s Explore Oceans VR/AR goggles?
You can clean your VR/AR Goggles with an antibacterial wet wipe and let it try before you use it again.
Fri, 11 Dec, 2020 at 12:00 AM

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