There are three potential reasons: You are watching the experience in Non-VR mode but using the VR Goggles - please reload and select “View in VR"   ...

Please refer to the "Let’s Get Started" guide within your package. Additionally, ensure the protective plastic coverings are removed from the gogg...

If your phone seems too large for the headset, please inform us about the phone model you're using. We'll provide guidance or alternative solutions.

Our headset may be compatible with other VR applications, but as these are not tested by Let's Explore, we advise proceeding with discretion.

We suggest children aged 7 and above use the Let's Explore VR headset. However, the non-VR mode is available for all, utilizing just the smartphone'...

Many spectacled users find glasses unnecessary with the VR Headset due to the adjustable lenses. If you still wish to wear them, our headset fits most stand...

Your VR headset can be sanitized using an antibacterial wet wipe. Ensure the headset is dry before the next use.